Practice of Membership

At EC, we partner with you at every step, to quickly and easily create, launch and manage a program specific to your practice and patient needs. The Practice of Membership is the foundation to create tactical elements to design and manage your membership program.

Practice of Membership Benefits:

  • Doctor’s Specific Preventive Care Protocols Designed into Plans
  • Optional Services to Allow Plans to Promote Additional Services and Tailor the Plan to the Particular Patient
  • Cost Effective Lead Generation that Enables More Care
  • Builds Relationship and Opportunity for Additional Treatment Needs
  • Payment Plan Offering Enables Patients to Afford the Needed Treatment
  • Industry Leading Minimal Impact on Your Practice Staff
  • Ease of Implementation and Management of Your Program

Build Your Membership Brand and Patient Relationships

Your membership program should represent and build your brand, not some third party. Our membership coaches work with you to ensure your brand is incorporated at every step. Our solution allows flexibility in design of your plans to help you further build your patient relationships.

In Practice Enrollment and Self-Sign Up Made Easy

Easy plan choice and enrollment allow the team to quickly and methodically enroll new patients, provide relevant optional services, and obtain the plan agreement. Automated communications send a branded welcome message to your patient providing them information for their practice-branded patient portal. The Self-Signup module allows your members to sign up – 24×7.

Training and Support

A membership coach is with you at every step, providing insight and training on best practices, guiding you on how to best communicate your membership offering. Additionally, the coach will help you understand how to use the software to best meet the needs of your practice. We don’t just turn on software, your coach works with you before, during and after launch to help ensure your ongoing success.

Payment Management

A well-run membership program requires much more than recurring payments, which simply performs a payment attempt. Done correctly, membership payment management involves statement generation, patient notification, payment attempt, re-attempts for rejections, accounts receivable tracking, and various other aspects of a true recurring billing solution. At scale, this becomes one of the key areas of work for most practices with membership solutions that only offer recurring payments.

Missed Payment Management

While other solutions leave it to you to figure out and manage payment issues, EC thinks different. Missed payment management is a huge consideration for a successful program, and if not handled correctly, adds additional work to vital staff. EC is the only solution on the market that proactively, and preemptively, works to stop payment issues before they happen. Expiring card notifications proactively help members update their cards before expiration. Our Smart Reattempt logic has highly optimized re-attempt logic that cures 35-40% of payment issues. If after all of that the payment issue has not been fixed,our call center reaches out on behalf of your practice to get patients back on track.

Marketing Your Plans

Marketing your Dental Membership program is important, and we can help. As part of our support, we work with you to create a multi-point marketing campaign to help you maximize pull/push marketing strategies to drive your program. We work with you and can create the required artwork to help you with all needed artifacts. Ask your coach how we can help.

The Industry’s Most Comprehensive Membership Plan Software:

  • Comprehensive Software
  • Renewal Automation
  • Recurring Billing vs. Recurring Payments
  • Comprehensive Payment Management
  • Advanced Missed Payment Management Tools
  • Customer Communication Automation
  • Plan Flexibility
  • Production Pay Calculations
  • Integrated In-House Payment Plan offering

How the practice of membership is supported is important. EC provides key differentiating software functionality to facilitate your program, reduce the amount of time to manage and drive success in the practice of membership.

EC, the software that fuels Dental Membership Plan Programs.