Increase Case Acceptance. On Your Terms
The ExtendCredit (EC) payment plan module was created to simplify and advance what many dental practices already do, offer payment plans to patients who cannot cover the complete treatment cost through credit, cash-on-hand or insurance. Many practices struggle to do this manually, holding checks and credit cards and all are looking for ways to limit risk while not having the patient walk out the door or opt for partial treatment. EC provides the industry’s most advanced software solution, built on best practices, and proven flexibility while delivering industry-leading results. EC automates the process which enables practices to build their brand, attract and retain patients all while maximizing the ability to collect their fees.
Our exclusive Get Offers feature ensures that from day one, payment plans offered meet the risk criteria set by the practice. This exclusive feature, along with extensive missed payment tools, enables you to make sure staff can only create plans you are comfortable with and are confident will perform. Availability of tools to help keep the patient on track will help you maximize performance.
- Follow best practices
- Automation for ease of use by staff
- Payment worthiness identification
- Flexibility and control
- Automated risk–based decisioning
- Fees to offset risk
- Patient communications

How It Works

Benefits and Features
Take Control of Patient Financing
- One integrated platform
- Flexible, use as an integrated solution with membership or stand alone to grow business and recurring revenue
- Integrated instant credit/banking/fraud check to help minimize risk
- Rules based origination to make sure that your risk tolerance is managed
- Fast approvals:
- Enter plan amount and get available offers
- Enter basic patient information and payment method
- Complete the plan
Increase Profits and Wealth
- Save 3rd party financing fees
- Charge fees with the payment plans to offset risk
- Increase case acceptance for both patients approved by 3rd party financing (with gaps) or patients that were rejected
- Using a Doing-Business-As (DBA), helps a practice run the program while separating financial conversations from practice conversations.
Recurring Revenue Stream
- Easy, monthly auto debits, with patient specified optimal debit date
- Advanced missed payment management to get patients back on track if they miss a payment
- Various A/R reports including cash flow forecast
Stay Legal and Compliant
- Built-in, legally compliant, customizable agreements
- Secure management of all confidential information
- PCI compliant
Minimize Impact on Staff
- Automatic recurring billing, with ability to customize day of month billing per patient
- Direct debit from patient’s account
- Automatic notification to patient on missed payments
- Auto re-attempt to rectify missed payments
- Email notifications
- Prior to upcoming debits
- After missed payments
- Missed payment management tool for ease-of-use and flexibility in getting patients back on track
- Advanced reporting to reconcile billing and payments
- Various tools for managing adjustments to the payment plan
- Patient portal allows patients to self-serve and answer most, if not all of their questions
- Training on backend administration

Frequently Asked Questions
Many dentists use in-house payment plans as a part of their overall strategy for getting patients the care they need. In-house payment plans allow the practice to take a second look after third party denials, or address gaps in available credit from third party financing. Many are finding that the increase in case acceptance, savings in 3rd party financing fees and additional interest charged on the note can make a significant difference in the financial performance of their practice.
We understand that you are busier than ever before. That is why we designed our in-house payment management software with an emphasis on ease-of-use and automation. Generally, all you need to do is process new patient applications, which can be done within minutes using just one online form housed on a single screen. The system handles the rest for you – from billing and tracking to payment collection and deposits to your account.
In EC, you set up monthly automatic debits by simply obtaining the patient’s payment information during the application process and selecting the optimal day of the month on which to debit the patient’s account
You are in control. EC includes the flexibility and tools to meet the unique needs of your practice. Various tools are provided to deal with virtually all cases where flexibility is required to work with the patient to keep them on track. EC manages the behind the scenes work to ensure that fees and principal balance are properly calculated, based on the tool used. This is very important for a practice to ensure that legal compliance is met.
The software automatically retries failed payments, which clears up many problems. If a payment is still in default following the retry process, the issue is placed on our Payment Issues report and our team reaches out on your behalf.
ExtendCredit is a leading cloud-based SaaS solution, allowing easy and secure access from any computer with an internet connection using any standard browser. There is no software to download and no equipment to purchase.
EC provides a robust platform for getting the right offer to the right patient. You can control fees and repayment terms, by risk category, patient risk profile, plan amount and state. During your initial system training, we review this process with you and configure the rules to meet your needs.
If credit is denied, EC provides you with a written Denial of Credit letter that is compliant with the Equal Credit Opportunity Act. In turn, you provide that letter to the applicant to explain the reason(s) their application was denied and what their rights are under these circumstances. Any questions are answered by EC, making it easy for your staff.
ExtendCredit (EC) is a privately held corporation based in Irvine, California. Our proven financial services platform is based on more than 25 years of billing and payment software expertise for the most demanding applications.